FAQs

Digital Products

After payment is successfully completed, customers receive access to their purchased digital product through the store’s digital delivery workflow. Delivery may be made via the email address provided at checkout or through the customer account, depending on the product type.

Our digital catalogue includes website templates, asset bundles, creator resources, banner packs, toolkits, subscriptions, and related downloadable digital files.

Digital products are typically delivered shortly after successful payment. Delivery timing may vary depending on the product type and the delivery method used.

Yes. rogueborough currently operates as a hybrid store offering both digital products and selected physical products. At present, digital products make up the larger share of current orders and revenue.

Yes. Customers can purchase both downloadable digital products and selected physical products through the same online storefront.

Digital products are delivered electronically through email or customer account access, while physical products are processed and fulfilled through the normal shipping workflow.

Yes. If you have trouble receiving or accessing your digital product, please contact our support team and we will assist you as promptly as possible.

Order delivery time is estimated to be 4-24 days depend on your address (please keep in mind that arrival time will be delayed during peak season).

Yes, we ship worldwide. Additionally, many self-operated carriers are opening up to shorten your wait time and provide more guaranteed service.

Yes. We understand that people do not like having their personal information disclosed through online purchases. Therefore, we will never rent, sell or share your personal information with anyone.
Our Privacy Policy describes how your personal information is collected and, therefore, how your personal information may be used.
Read more about our Privacy Policy.

No. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.

Yes, orders can be canceled. However, you can only cancel your order on the same day if you do so within 6 hours of placing it.
If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
Please be aware that a management, processing, and transaction fee (25% of your total order value) will be applied to the cancellation process. You can send any requests to support@neocrave.store.

At neocrave.store, we gladly accept returns or exchanges for merchandise accompanied by the original receipt within 30 days from the original purchase date.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.
To initiate your return, please provide a receipt or proof of purchase for us via email.

Our policy was in effect for 30 days after the delivery process was completed.
After 30 days, the order will be considered accepted by the customer, and no reimbursement will be made. Read the Returns Policy for more information.

If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at support@neocrave.store.

Address: DONNA LEE DYKSTRA – 273 Myers St, East Geelong VIC 3219, Australia

Contact Form: Click here

Business Hour: From Monday to Friday: 9:00 AM – 5:00 PM (GMT + 11)

Response Hour: We strive and expect to reply within working 24-48 Business hours on weekdays to most queries.